WOW Feeling with Indian Railways
(This is purely my thought not of my employer(s)) Traveling in train is always a wonderful experience in India. You can make new friends, new connections, explore scenic beauty of India and many more hidden opportunities. I very often try to travel through train across Indian terrain, if time permits. I have witnessed Railways in its transformation journey since 1990s. In recent years Indian Railways transforming its services with the help of social media & digital marketing strategies. Since last couple of years Indian Railways utilizing social media to provide better services to its passengers. I have been used twitter in some instances to make complaints and feedback to improve services in Railways, and I was amazed to receive prompt services by Railway officials, not only they reply on tweets even they visit to you so as to understand the issues faced by passengers. In Feb-2017, I was traveling in Duronto express from Bilaspur to Mumbai. It was fine day, with new desi